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AUTHORITY IN LEARNING & DEVELOPMENT

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Piles of Books

EDWARD EUGENE ELAM, SR.

Growing up, I was always able to express myself most through the written word. I’m fortunate that I was able to translate this ability into a blossoming career as a professional writer. I always strive to learn and develop my literary style and voice, approaching every challenge I come across as an experience to grow and develop as a writer. That’s why, in addition to working on projects similar to those I have already completed, I also seek out new types of endeavors I have yet to encounter.

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In 2005, I attended, the now defunct, ITT Technical Institute in Louisville, KY, studying Software Development and Information Security Systems. Similar to Bill Gates, Mark Zuckerberg, Karl Rove, and Steve Jobs, I left college for a destiny in the making.

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Green Typewriter

MY PROFESSIONAL SERVICES

Contact me below to schedule a consultation.

Thank you for your interest in my work. I provide a diverse array of services so that you can find the one that matches your specific needs. That being said, my services go far and beyond what you see here, as I am constantly adjusting my work throughout the process so that your vision and my execution are closely met. Feel free to have a look around and contact me with any questions.

CLASSROOM & WEB-BASED TRAINING

NEW-HIRE FACILITATION

E-LEARNING CONTENT DEVELOPMENT

END USER TRAINING

GENERAL CONTENT WRITING

SOP & POLICY AUTHOR

PROFESSIONAL DEVELOPMENT

PROCESS REENGINEERING

NEW PRODUCT EVALUATION

WORKFLOW ANALYSIS

CAMPAIGN MANAGEMENT

OCCUPATIONAL STANDARDIZATION

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NOTABLE PREVIOUS CLIENTS

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APPLE INC.

Role: Contract Trainer

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Working for Apple was amazing. I learned from best how to provide long lasting internal-customer service by quickly grasping the foundations of web-based training (WBT), instructor led training (ILT) and blinded learning for large and small, entry-level, middle and upper management audiences. 

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Quality Assurance was an aspect of the Contract Trainer role, which involved conducting and filing quality assurance reports for each associate, team and department, within the call center. The results of my evaluations have lead to the creation of knowledge base articles, policy changes, training material updates and progressive 

occupational continuity. 

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Achievements

Recognized as a top trainer, worldwide, in Q2 of 2010

TECHNICAL PROFICIENCIES

Below is a list of some of the relevant technologies, of which, I am proficient.

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WRITING SAMPLES

ANTHEM
BLUE CROSS BLUE SHIELD

Windows Navigation Training Document: This document was created for Anthem BCBS enrollment & billing associates that are deficient in navigating MS Windows OS, with respect to their daily job functions. I created this document, in whole.

TEKSYSTEMS
& DELOITTE

Norman & Marlene Training Document: This document was created while under contract with TekSystems & Deloitte. I edited and updated this document on a weekly basis, in part.

NATIONAL COUNCIL OF STATE BOARDS OF NURSING

License Verification Portal Training Manual: This document was created as a high level overview of the National Council of State Boards of Nursing License Verification Portal. I created, edited and updated this document, in whole.

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VIDEO SAMPLES

TEKSYSTEMS
& DELOITTE

Norman & Marlene Training PowerPoint: This PowerPoint was created with TekSystems & Deloitte. I edited, updated and provided the voice for Norman in this PowerPoint, in part.

NATIONAL COUNCIL OF STATE BOARDS OF NURSING

License Verification Portal Demonstration Video: This video was created as a high level overview of the National Council of State Boards of Nursing License Verification Portal. I created this video,, in whole.

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"Ignorance is Bliss until you meet someone that knows Knowledge is Power"

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SET UP AN APPOINTMENT

Please get in touch to set up an appointment to review your needs.

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